Payment is due at time of service. If you would like to pay by using a credit card, bank account, or check please contact us via email so an invoice can be sent out in order for you to do so. If you are a commercial account, we work out special payment arrangements.
We are proud to accept PayPal Payments (only if invoiced), checks and cash.
Please make checks out to: Cinderella's
Your scheduled time is set aside specifically for you. We are good about sending out email reminders and/or telephone reminders of appointments. Please give us 24 hours notice of a cancellation. That may be done via phone or email. There is a $25 charge for cancellations made with less than 24 hours notice.
A lockout is a situation whereby our employees---by no fault of their own, cannot gain access to the home. We charge $50 for the first lockout.
Entrance Into homes:
For first time visits, we would love for you to be home, at least for the first half hour. After the first visit we prefer our clients to not be home at the time of service in order for us to better serve you. Many clients leave while we are at their home and we call them on their cell phone when we are almost finished.
It's up to the clients how they want to handle allowing us entrance into their homes. A client may leave a key with a neighbor, for example. As long as we can gain entrance upon arrival, we are happy.